Jetted FoxCareers · Customer service & front desk
Customer service representatives
Answers calls, chats and emails from customers and fixes their problems with orders, bills or accounts. No college degree needed.
Start now · paid while you train
Starting pay ranges from about $15.16/hr in Mississippi to $21.53/hr in Washington.
Pay in every state
| State | Start | 2 years |
|---|---|---|
| Alabama | $14.39–16.52/hr | $18.46/hr |
| Alaska | $17.30–18.54/hr | $21.71/hr |
| Arizona | $16.89–18.21/hr | $21.97/hr |
| Arkansas | $14.50–16.26/hr | $18.19/hr |
| California | $18.32–21.25/hr | $23.83/hr |
| Colorado | $17.56–19.41/hr | $22.86/hr |
| Connecticut | $17.93–19.45/hr | $23.12/hr |
| Delaware | $17.34–18.90/hr | $23.17/hr |
| Florida | $15.20–17.50/hr | $19.44/hr |
| Georgia | $14.11–16.57/hr | $19.06/hr |
| Hawaii | $16.28–18.33/hr | $21.95/hr |
| Idaho | $14.42–17.36/hr | $20.77/hr |
| Illinois | $16.15–18.11/hr | $22.18/hr |
| Indiana | $14.93–17.35/hr | $20.74/hr |
| Iowa | $15.60–18.21/hr | $22.16/hr |
| Kansas | $14.29–16.76/hr | $19.39/hr |
| Kentucky | $14.15–16.97/hr | $18.61/hr |
| Louisiana | $13.67–15.36/hr | $17.95/hr |
| Maine | $17.28–18.44/hr | $22.67/hr |
| Maryland | $15.67–17.51/hr | $20.59/hr |
| Massachusetts | $17.04–19.95/hr | $23.61/hr |
| Michigan | $14.75–17.38/hr | $21.13/hr |
| Minnesota | $17.18–19.87/hr | $23.46/hr |
| Mississippi | $13.93–15.16/hr | $17.49/hr |
| Missouri | $15.37–17.54/hr | $21.24/hr |
| Montana | $16.87–18.99/hr | $21.77/hr |
| Nebraska | $16.45–17.91/hr | $21.13/hr |
| Nevada | $14.11–17.18/hr | $19.50/hr |
| New Hampshire | $16.32–18.29/hr | $22.74/hr |
| New Jersey | $17.08–18.95/hr | $22.95/hr |
| New Mexico | $14.93–17.26/hr | $18.77/hr |
| New York | $17.44–19.41/hr | $23.08/hr |
| North Carolina | $14.52–16.81/hr | $19.35/hr |
| North Dakota | $16.44–18.55/hr | $21.48/hr |
| Ohio | $15.07–18/hr | $21.93/hr |
| Oklahoma | $13.76–16.54/hr | $18.58/hr |
| Oregon | $17.65–19.88/hr | $22.81/hr |
| Pennsylvania | $15.11–17.67/hr | $21.46/hr |
| Rhode Island | $17.38–20/hr | $22.86/hr |
| South Carolina | $14.29–16.80/hr | $18.69/hr |
| South Dakota | $14.93–17.54/hr | $19.54/hr |
| Tennessee | $14.95–17.37/hr | $20.59/hr |
| Texas | $14.10–17.03/hr | $19.44/hr |
| Utah | $15.84–17.84/hr | $20.74/hr |
| Vermont | $16.89–19.53/hr | $22.84/hr |
| Virginia | $15–17.28/hr | $20.54/hr |
| Washington | $18.89–21.53/hr | $24.20/hr |
| Washington, DC | $18–19.43/hr | $23.20/hr |
| West Virginia | $14.23–16.56/hr | $18.48/hr |
| Wisconsin | $16.47–18.64/hr | $22.58/hr |
| Wyoming | $14.31–17.60/hr | $20.35/hr |
Estimates, May 2025. Start = what the lowest-paid 10–25% earn; 2 years = the median. US Bureau of Labor Statistics
What it takes
Before you're hired
Once you're hired
A normal day
You sit at a desk or work from home with a headset on, taking one call or chat after another. You look up accounts on a computer, process returns or changes, and follow a script for common problems. Your time on calls and your customer ratings are tracked all day.
The good parts
Lots of openings almost everywhere, including work-from-home jobs. Paid training, no experience needed. Indoor, seated work with no physical strain.
The hard parts
Angry customers take it out on you, and the next call starts right away. Calls, breaks and even bathroom time are timed and tracked. Many centers run evenings, weekends and holidays, and new hires get the worst shifts.
Where it leads
after 1-3 years, people move to team lead, quality analyst, trainer or supervisor, or into specialized roles like billing, insurance or tech support. Many stay at the same level if they do not push for these moves.
Quick answers
Do customer service representatives need a college degree?
No. You can start now: paid while you train.
How long is the training for customer service representatives?
2–6 weeks of paid training.
How much do customer service representatives make?
About $15.27–17.72 an hour to start and $21.53 an hour at the median across the US (May 2025).
Is it a fit for you?
Answer a few questions and see your paths. Free, about 7 minutes.
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Last updated October 13, 2026. Pay: BLS OEWS, May 2025. Jobs: BLS Employment Projections 2025–35. Training, costs and requirements: Jetted Fox research (estimates). This site includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. Jetted Fox has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. Facts, not advice.